Terms & Conditions

 

 

Use of this website denotes agreement to all terms and conditions below:

  1. Expectations of Concrete Products:
    • Products made by Hyde Concrete are hand-made and hand-finished. Each piece is unique. Variations in texture, dimension, color and aggregate distribution and exposure within a final product may occur and are considered an inherent property of our hand-made products. ‘Bug’ holes in the concrete may have a slightly different color than the base concrete color. Color samples may vary from the finished product.  These variations are part of the natural patina of concrete and considered a desirable element of concrete.  Hyde Product, LLC not responsible for replacing or repairing products due to these aforementioned variations.
    • Samples of any material may not precisely represent material you will receive. Shades of color, for example, may vary per shipment due to the inherent nature of the materials used. For example, the humidity on the day the concrete is poured can subtly affect the color of the cured concrete.
    • “Variegated” colors are highly variable in pattern. The pattern may be different from samples in density, size and distribution of patterning. The pattern may vary from slab to slab. Variegation is random.
    • Embedded objects such as glass chips, metal shavings or stones are randomly distributed and tend to shift during the casting process. Every effort is made to use the size and density of objects shown in a sample, but size and density will vary throughout the finished slabs.
    • Embedded metal shavings are composed of stainless steel, steel, and other metals, and the composition of the shavings is not under Hyde Concrete’s control, as the shavings are recycled from a machine shop. Some rust may occur on some shavings and should be considered inherent to the look of the product.
    • Hairline cracks that may occur in the finished product are a natural characteristic of concrete. Hairline cracks do not affect the structural integrity of the concrete.
  2. Sealer & Staining
    • Hyde Products concrete products are sealed with a high-performance topical sealer (a.k.a. coating). General kitchen and bath activities will not stain the concrete as long as the coating is maintained. The coating is intended to keep the staining agents away from the concrete itself. Even though our coatings resistance to oils, acids, alcohol and normal food items is excellent, spills should be removed as soon as possible.
    • Do not cut or use aggressive or harsh mechanical actions directly on concrete as these actions may pierce the sealer, rendering the counters more susceptible to staining.
    • Clients should use normal care with respect to water, oil, acids, and food. Spills should be wiped up as soon as possible, and immediately for acidic or highly staining agents such as lemon juice, balsamic vinegar and mustard. Staining/discoloration can occur if staining agents are left on for more than a few minutes.
  3. Hairline Cracks: Non-structural hairline cracks are possible and are considered an inherent part of the product, not a manufacturing defect. Hairline cracks can occur at any time during the life of the countertop from stress, movement, shrinkage, weather (freeze-thaw), or abuse to the product. Hairline cracks are defined as cracks, generally smaller than ½ mm in width that do not threaten the integrity or stability of the slab nor prevent the continued and normal use of the countertop. If a hairline crack breaks the sealer, it can be repaired by resealing. Hyde Product, LLC is not responsible for repairing or replacing any products that develop or sustain hairline cracks.
  4. Chips & Scratches
    • While durable, both concrete and natural stone are “brittle” materials, as opposed to “elastic” materials. Sharp edges are more susceptible to chipping than rounded edges. Use care with hard objects around edges.
    • If sharp or rough object are dragged across the concrete Scratches may form on your surface.  Minor scratches can be filled in with a wax or a Pledge like product. Hyde Product, LLC is not responsible for repairing or replacing any products that are chipped or scratched after delivery is completed.
  5. Product Image Disclaimer- Hyde Product, LLC tries to provide the most accurate images available.  However, due to variations in computer monitors and the various settings for both brightness and contrast, we cannot guarantee that the color represented in a product image on your monitor is exactly as it will appear in the physical world.  The same holds true for all printed materials as well due to variations in the printing process.  Physical samples are available and are the most representative method to verify color and texture.
  6. Structural Support: Some custom work requires structural support. Hyde Concrete will advise, but will not be held responsible for, this structural engineering. The Designer is advised to consult a licensed structural engineer to design or verify all structural support. The Designer is responsible for providing all brackets or other hardware for structural support.
  7. Terms of Sale and Payments:
    • All transactions are in U.S. dollars.
    • Hyde Products accepts Visa and MasterCard credit cards, checks and wire transfers.  If paying by check or wire transfer, the order will not be processed until the check or wire transfer clears. 
    • Hyde Products will process payment for approved orders received on weekends or holidays on the next business day.  Business days are Monday through Friday, excluding federal holidays.
    • Full payment is due at the time of purchase.  Products will not be manufactured nor delivered until payment is received in full.  All products shall remain property of Hyde Products until payment is received in full.
    • Prices are subject to change without notice.
    • Hyde Products is not obligated to pay for any installation or un-installation costs for any product.
  8. Any item manufactured by Hyde Product and shall remain property of Hyde Products.  The Client agrees that it does not have any ownership rights to any molds or custom items, unless otherwise agreed upon in writing.
  9. Customer acknowledges that all drawings and/or electronic files which accompany the Product are and shall remain the property of Hyde Product, LLC, and shall not be modified, reproduced or retransmitted in any form without its express written consent. While Hyde Product, LLC makes every effort to ensure that its drawings and/or electronic files are accurate and complete, the customer should review the drawings and/or electronic files to ensure they are in accordance with the customer's specifications and promptly notify Hyde Product, LLC of any inaccuracies.  Hyde Product, LLC assumes no liability for any inaccuracies which are not brought to its attention before the product is manufactured.
  10. Errors & Omissions: While we do our best to ensure that all information on our website is accurate, occasionally errors occur in our pricing and other details.  We apologize for any inconvenience, but we reserve the right not to fulfill orders based on incorrect details in all print or electronic media.
  11. Sales Tax Policy:
    • Hyde Product, LLC is required to collect sales tax for residential and commercial orders shipped within the State of Maryland, unless a current resale certificate is provided for the state in which the work is being delivered.  
    • Orders shipping to a location outside of the State of Maryland are not subject to sales tax, subject to certain exceptions.  
    • If Hyde Product, LLC is delivering the Product to the Project Location (not utilizing third party ground or freight carrier services), then we are required to charge and collect sales tax at the sales tax rate applicable in the State in which the Product is being delivered.
    • If Hyde Product, LLC is installing a product that qualifies as a capital improvement, then sales tax will not apply.
  12. Return/Refund Policy:
    • We do not permit returns, refunds or cancelations on any purchase except as specified in the warranty. All claims for possible defect or for any other reason must be made in writing prior to installation. Use constitutes acceptance. Under no circumstances will our liability exceed the purchase price of the product.
    • If Hyde Product, LLC delivers a product that you did not order, you must notify us within five (5) business days from the date of receipt of the product.  We will arrange for you to ship the product back to us in its original crate. Hyde Product, LLC will pay for all shipping expenses and will deliver the correct product as soon as possible.
    • Changes to orders usually are not possible after production has begun. We will try to accommodate Client requests to change orders, but additional charges may be incurred and Hyde Product, LLC reserves the right to reject such requests in its sole discretion.
  13. Shipping & Damaged Merchandise:
    • Items are shipped via Ground Service or Freight Carrier depending on size and weight.
    • Items are sent Standard Shipping unless the customer requests a faster form of shipment prior to making their purchase online.  Additional charges will be applied to the total invoice and may be charged separately from the initial product purchase to the customer’s credit card.
    • Items shipped to customers outside of the United States of America may be subject to customs, brokerage import or other tariff fees.  The customer is responsible for and shall pay all such fees.  Contact Hyde Product, LLC prior to purchase for a shipping estimate.  If the customer does not contact Hyde Product, LLC prior to purchase, all such additional charges and fees shall be billed separately from the initial product purchase to the customer’s credit card.
    • Hyde Product, LLC, is not responsible for any time guarantees in shipping and will not be responsible for any inconvenience or any monetary loss, penalty, or extra charge of any kind incurred by our customers should any delivery take longer than anticipated.
    • Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address.
    • Thoroughly inspect the contents of all packages for damage BEFORE signing or accepting any delivery. Ownership is transferred to you once your signature is received. You signature confirms that you have inspected the item and that it is in good condition.  Damage to the packaging or to the product(s) must be immediately reported to the carrier.  Please also notify Hyde Product, LLC immediately (within 24 hours) of the damage so that we can start the claims process.  Claims made after this 24 hour window may be denied. Save ALL packaging and products for the carrier to inspect (potentially at a later date) until you are given further instructions.  You may be required to send photos of the damaged product or send the damaged product back to Hyde Product, LLC.
  14. Ground Service: Failed Delivery Attempts - Most carriers such as UPS or Fedex make three attempts to deliver a package.  After three delivery attempts, the carrier may return the package to the main terminal or to Hyde Product, LLC.  The customer will be billed for any additional charges incurred, including the cost to re-send the product(s). 
  15. Freight Carrier: Some Hyde Product, LLC may be shipped on a pallet(s) via freight carrier.  For residential deliveries, the freight company will contact you in advance to coordinate a projected delivery and will typically require you to be present at the time of delivery.  Hyde Product, LLC is not responsible for setting up this appointment.  Missing a delivery may result in an extra delivery charge that must be paid by the customer.
  16. Delivery by Hyde Product, LLC:
    • Client is responsible to provide a safe means of access to allow delivery of the Product to its final location and secure any approvals from building management to effect delivery. Client is also responsible to ensure that the physical dimensions of available freight elevators, loading and unloading areas, hallways, door frames, and the like, are sufficient to accommodate the Product.
    • In the event Client is unable to provide sufficient or safe access for delivery of the Product to its final location at the Project Site, Client shall designate a secure location at or near the Project Site to which the Product may be delivered by Hyde Product, LLC.  Hyde Product, LLC shall have no further liability with respect to delivery of the Product.  If the Product cannot be delivered for any reason, or if Hyde Product, LLC is required to arrange for re-delivery of the Product, Client shall be responsible for and shall pay all additional charges incurred thereby.
    • Client authorizes Hyde Product, LLC to take and retain photographs of the Project upon completion of the delivery.  These photographs shall be the property of Hyde Product, LLC and the Client understands and agrees that Hyde Product, LLC may utilize such photographs in the course of its continuing business operations, and its print and electronic media, including its promotional and advertising materials.  Client shall not have any ownership or other rights in such photographs or in their subsequent use.
  17. GENERAL
    • If any of the provisions of this Agreement are invalid under any applicable statute or rule of law, such provisions are, to that extent, deemed omitted, but this Agreement and the remainder of its provisions shall otherwise remain in effect.
    • No provisions of this Agreement shall be deemed waived, amended or modified by either party, unless such waiver, amendment or modification is in writing and signed by the parties.
    • The waiver of one default under this Agreement shall not be deemed a waiver of subsequent or similar defaults.
    • Client expressly waives the right to a trial by jury in the event either party brings a legal action to enforce rights under this agreement or to resolve any other matters in dispute that may arise between client and Hyde Products, LLC.
    • These terms and conditions shall supersede and take precedence over a proposals, client purchase orders or any other written or oral communications between the parties. Reciept by the client of products hereunder shall be deemed conclusive evidence of clients agreement that the purchase, use and possession of Hyde Products products is governed exclusively by these terms and conditions.
    • Disclaimer: By purchasing and installing our products, you agree that Hyde Product, LLC, its members, employees, and affiliates, cannot be held responsible for any accidents, liabilities, misuse of any of Hyde Product, LLC’s products, or any damages that may be caused thereby.
  18. Website, Privacy and Information:
    • Please read this privacy policy before using the site or submitting any personal information.  By using the site, you are accepting the practices described in this privacy policy.  You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information that you provide will be used.  We reserve the right to make changes to this policy.  Any changes to this policy will be posted on this site.  Note: the privacy practices set forth in this privacy policy are for this web site only.  
    • Collection of Information: Hyde Product, LLC collects personally identifiable information, including names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors.  The information you provide is used to fulfill your specific request.  We will occasionally send you newsletters via email or mail to inform you of new products or special offers.  At your request, we will remove you from our mailing list at any time. Phone numbers will only be used to contact you in regards to the order that you have placed.  Hyde Product, LLC does not sell or assign any personally identifiable information that it receives to any third parties.
    • Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered.  Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.  Cookies can also help customize the Site for visitors.  Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.  
    • Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation.  We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.  The information is not provided to these companies for marketing purposes.
    • Commitment to Data Security:  Be assured that all of your personally identifiable information is kept secure.  Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) will have access to this information.
    • Privacy Contact Information: Your privacy is important to us so be assured that Hyde Product, LLC does not sell any of our customer’s information to any third party vendors.  If you have any questions, concerns, or comments about our privacy policy, please contact us.
  19. Warranties, Limitations of Liability and Exclusive Remedies:
    • HYDE PRODUCT, LLC warrants that its Products shall perform in a good and workmanlike manner in accordance with applicable standards; comply with any applicable laws, rules or regulations; and not violate or infringe upon any presently issued patent or copyright of any third party.
    • HYDE PRODUCT, LLC’s sole responsibility under this Agreement shall be limited to the repair or replacement, at its own expense, of any non-conforming HYDE PRODUCT, LLC Products provided hereunder and discovered by the Client and reported to HYDE PRODUCT, LLC within one (1) month from the date of delivery to the Client. This warranty does not include or cover 1) hairline cracks in the concrete, 2) damage caused during installation or due to incorrect installation, 3) damage caused by incorrect cleaning or care, 4) damage caused by incorrect use, 5) damage caused by acts of abuse to the products such as scratches, chips, stains, or other markings/damage, or 6) damage caused by drilling into or attempting to alter the product from the way in which it was received. HYDE PRODUCT, LLC SHALL HAVE NO LIABILITY OR OTHER RESPONSIBILITY TO THE CLIENT OR ANY THIRD PARTY WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE ALLEGEDLY CAUSED DIRECTLY OR INDIRECTLY BY THE PRODUCTS OR SERVICES PROVIDED HEREUNDER, INCLUDING, BUT NOT LIMITED TO, ANY INTERRUPTION OF SERVICE, LOSS OF BUSINESS, ANTICIPATORY PROFITS, OR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES. 
    • Governing Law: Hyde Product, LLC and the Client agree that this Contract shall be governed by the substantive laws of the State of Maryland without reference to conflicts of laws principles. The Client consents to the jurisdiction of courts located within the State of Maryland to resolve any disputes that may arise between Hyde Product, LLC and the Client.

If you have any questions or concerns, please contact us:

Hyde Products
700 Evelyn Ave, Unit C
Linthicum Heights, MD 21090
410.349.0008